Wednesday, October 3, 2012

Express your concerns with Cricut products!

 ******UPDATE**************************************

I've been told that's an old address for PC.  Here's another one.  I'm going to re-print and send my original letter to this address also.

ProvoCraft
10876 South River Front Parkway
Suite 600
South Jordan, UT  84095



This is the letter I mailed today.  After asking customer service three times and reading all the complaints on the message boards, I did a little online searching and found this address.  I truly believe that a tangible piece of paper carries more weight than any kind of oral or electronic communication.  I worked for the largest food wholesaler in the U.S. and received hundreds of emails a day so I can attest that even important ones get overlooked!

If everyone who's got a complaint with Provocraft would write a letter maybe we'd get something done.  It's evident that the company is not reading the questions and complaints on the message boards. 

I'm frustrated with waiting on some kind of action by Provocraft to resolve the issues with Design Studio!


Mr. Nathan White
Chief Operating Officer
151 East 3450
Spanish Fork, UT  84660-8507

Re: Design Studio update

Dear Mr. White:

I’m writing this letter with the hope that you will address some of the issues I’m having regarding using my Expression, Design Studio, and the Cricut.com website.

Over a month ago I purchased a cartridge, Suburbia, and have contacted customer support three times to see when the font update for Design Studio will be done to include this cartridge.  Each time, a very courteous representative has told me that the update is being worked on and isn’t ready, but should be done within a week to ten days.

The update has not been done.

Since the maintenance that was done on the Cricut message boards and Cricut.com,
the link for updates for Design Studio is gone; I cannot register my cartridge, and the cartridge library has been removed.

Not all the cartridge handbooks are listed under the “shopping” tab on Cricut.com and most potential buyers of cartridges rely on the library to view the images before making a purchase.  It would be beneficial to have the library back.

I have made a substantial investment in Cricuts; I own three machines as well as over 75 cartridges and Design Studio.  I was assured that support would continue for Design Studio, but this hasn’t been the case since the maintenance on the website.

Would you please take a few minutes to go onto the Cricut Chat message board and let the members know when we can expect the update?  I know that the Gypsy owners are anxious for this information also.

Sincerely,
Linda Guild






3 comments:

Sin City Chix said...

THANK YOU! THANK YOU! THANK YOU Linda! I have been updating the MB with the DS update information or lack there of. I'm tired of getting the run around. I will cut and paste your letter so I can remove certain sections but keep the over all meaning. I have 180 carts and three machines and DS on two of the four computers we have at home. I have truly invested in this company just like you have.

Ericka Posey said...

I was drawn to your blog from the comment you left on the MB in reference to the "Time to cut your losses" I feel the same way you do I will continue to use my gypsy and my imagine until they both stop working and if I can not get them repaired I will move on to the next company or product. I am willing to support the letter writing campaign because something must be done or there will be no more PC for any of us to use. I have not invested as much as some of you have but the little bit I have invested was precious to me it was my hard earned money that can not be replaced. . .

Ericka Posey said...

I was drawn to your blog from the comment you left on the MB in reference to the "Time to cut your losses" I feel the same way you do I will continue to use my gypsy and my imagine until they both stop working and if I can not get them repaired I will move on to the next company or product. I am willing to support the letter writing campaign because something must be done or there will be no more PC for any of us to use. I have not invested as much as some of you have but the little bit I have invested was precious to me it was my hard earned money that can not be replaced. . .